ABOUT US
This is a space to share more about the business: who's behind it, what it does and what this site has to offer. It’s an opportunity to tell the story behind the business or describe a special service or product it offers.
OUR PEOPLE
The Minds Behind Luminu
Elena Ramirez
Chief Executive Officer (CEO)
Amit Patel
Chief Financial Officer (CFO)
Li Wei
Chief Technology Officer (CTO)
Daniel Rodriquez
Chief Executive Officer (CEO)
Fatima Hassan
Head of Customer Experience
Jonah Smith
Senior Product Manager
OUR MISSION
You can use this section to share the company's history or highlight a particular feature that sets it apart from competitors. Let the writing speak for itself. Keep a consistent tone and voice throughout the website to stay true to the brand image and give visitors a taste of the company’s values and personality.
Objective
Develop AI systems and automations to create a scalable, low-touch operating model that standardises communication and enhances wholesale and retail experience.
Core Deliverables
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AI-powered online customer care. Live vision of stock levels and detailed brand & product knowledge.
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Abandoned Cart follow up and nurturing process to complete lost sales.
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Voice and text AI's for wholesale clients who call in for stock and product info. Live knowledge of stock levels and products information.
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All knowing' Voice and Text AI's sales reps.
Key Dependencies
Risk Mitigation
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Access to legacy lead data (CSV or CRM)
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CIN7 and CRM permissions for workflow automation
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Website integration for chatbot and/or tracking integration for abandoned cart.
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Phone system integration for missed-call text-back
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Timely feedback and approvals on messaging and workflows
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Weekly progress check-ins and blocker resolution
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Phased rollout to test, learn and scale safely
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Data cleansing and segmentation before outreach
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Clear escalation path to AWE2M8 for urgent issues
Outcome
These measures ensure predictable implementation, full compliance and consistent ROI across all project phases.